GREAT CANADIAN OIL CHANGE in Chilliwack

When my car got inside i advised the service person to drain the oil properly or else some remaining oil will contaminate the new oil... he agreed.
After the oil change the service person presented a sample on dipstick and it was brownish and contaminated with old oil, not even close to clean oil.
I mentioned that the time to drain oil was to short, not even 5 minutes, and reminded him that i was asking for proper drainage of old oil .
I WAS informed that oil is fine and no redress will be offered.( violating second point of Guarantee saying that "visiting any of our stores will be a consistently polite, courteous and friendly experience" believe me nothing like that happened. .
MANAGMENT explained quickly that this is a 10 minute oil change and no one has time to drain oil longer that just few minutes and FOR better service I NEED TO GO somewhere else
At this point I WAS INFORMED TO pay or they will seize my car as assurance of payment.
That of course not even close to GCOCH guarantee saying " That when visiting our facilities you will receive thorough high quality service. That we will work hard to exceed your expectations "
The facility violated the guarantee of Franchise in many ways, and does absolutely not stand steadfast to philosophy of Price and Quality Leadership.

Just a few minutes more of drainage will prevent the problem.

I expect from Great Canadian Oil Change to hold down to there policies and Guarantee.

Next time I better do it myself....