On May 19th I took my 1991 Aerostar to Mr. Lube to get an oil change. As it had been awhile since I had one the Tech had "strongly" advised me to get an engine flush - telling me it would clean all the sludge out of my engine and it would perform better. I agreed to it and after the oil change I came home and did not drive my van again until the next day when I went out to my mother-in-law's. An hour and a half into the drive my engine starting making loud clunking noises. I had to get it towed back into Calgary to my mechanic who said I had complete engine failure. I had told him about the flush and asked if this could be the cause, since I have never had engine problems before, and he said it most likely was. The co-owner of the garage also told me years ago he had a 1990 vehicle that he had himself done an engine flush on .... one week after the flush the engine completely ceased.

I had to have my van towed to another shop who could put in another engine for me and both mechanics there said it was for sure the engine flush that caused my engine failure. They said that what happens is the "sludge" in the engine that builds up over time becomes loose when this chemical in the flush is released, and the debris then destroys the engine. Had I not had the engine flush.. I would not have needed a new engine. I called Mr. Lube to discuss this problem with them and they advised me that "someone" would call me back but no one ever did. I finally contacted the head office in BC and asked for the names of the owners of Mr. Lube and was given Mr. Jason Guenter. I contacted Mr. Guenter and he first wanted to know why I hadn't called Mr. Lube more than once to report my issue...???? I told him that I never had engine problems before and he was more than welcome to contact my mechanic to verify that. He's now coming up with one excuse after another about why they should not take responsibility. I just want compensation.. with the towing charges, rental of another vehicle, a newer engine and the labour my costs have exceeded $2500.